Terms & Conditions

These Terms govern your relationship with the operator of casigo-casino on casigo-nz.com. By accessing or using any services provided on this website, you agree to comply with these Terms as of the effective date: 6 November 2025.

Definitions

Operator: Refers to Two Shepherds Limited, Level G, Office 1/029, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX1120, Malta (company registration number C87367), acting as the licensed operator for casigo-casino on casigo-nz.com.
User: Any individual who accesses, registers, or otherwise uses the casigo-nz.com website.
Player: A registered User who participates in wagering, betting, or gaming activities on casigo-nz.com.
Bet: Any monetary stake placed by a Player on a game or event offered via casigo-nz.com.
Bonus: Promotional credit or offer provided by the Operator, subject to specific wagering and usage conditions.
Wager: The act of staking funds or Bonus credits on games or events.
KYC (Know Your Customer): The process by which the Operator verifies a User's identity and eligibility under regulatory requirements.
Account: A unique profile created by a User to access the full range of services on casigo-nz.com.
NZ: Refers to New Zealand, the primary jurisdiction for casigo-nz.com services.

Account Registration

User Eligibility and Requirements

Minimum Age: Users must be at least 18 years of age. The Operator reserves the right to request proof of age and may suspend or terminate accounts where age verification fails. This is a legal requirement under NZ gambling law.
Residency: Only individuals residing in New Zealand, where online gambling is permitted, may register and maintain an account on casigo-nz.com.

Registration and Verification Process

Account Creation: Users must complete the registration form, providing accurate and up-to-date personal details, including full legal name, address, date of birth, and valid email address.
Email Verification: Users must verify their email address through a confirmation link sent during the registration process.
KYC Documentation: The Operator may require submission of government-issued identification, proof of residential address, and payment method verification. Failure to provide such documents may result in account suspension.

User Obligations

Data Accuracy: Users are responsible for ensuring all registration information is accurate and current. Providing false or misleading information constitutes a breach of these Terms and may result in account closure.
Password Security: Users must keep their login credentials confidential. The Operator is not liable for losses arising from unauthorized access due to User negligence.

Regional Compliance Note: All registration and verification procedures are tailored to meet NZ regulatory standards, including age and identity verification requirements.

Betting & Gameplay Rules

Rules for Placing Bets

Minimum and Maximum Bets: Each game displays specific minimum and maximum bet limits. Bets outside these parameters will not be accepted.
Types of Bets: Players may participate in various types of gaming activities, including but not limited to slots, table games, and live casino games, as made available on casigo-nz.com.

Modification and Cancellation

Bet Cancellation: Once confirmed, bets cannot be cancelled or altered except where technical faults or proven errors have occurred, as determined solely by the Operator.
Operator Discretion: The Operator reserves the right to void or adjust bets in cases of technical malfunction, fraud, or regulatory breach.

Conduct in Live Casino and Chat

Prohibited Behaviour: Abusive, offensive, or fraudulent conduct in live casino games or chat functions is strictly forbidden. This includes but is not limited to insults, harassment, collusion, and any attempt to manipulate gameplay.
Consequences: Violations may result in immediate suspension or permanent account closure, forfeiture of winnings, and notification to relevant authorities.

Regional Compliance Note: All gameplay activities and rules are governed by the regulatory framework of New Zealand and the terms of the Malta Gaming Authority license granted to Two Shepherds Limited.

Bonus Terms

Activation and Wagering Requirements

Bonus Activation: Bonuses and promotions are credited according to specific promotional terms published on casigo-nz.com. Only one active bonus per account is permitted unless otherwise stated.
Wagering Requirements: All bonuses are subject to a minimum wagering requirement, typically 35x the bonus amount unless otherwise specified. Wagering must be completed within the timeframe indicated in the respective promotion, not exceeding 30 days from the date of bonus activation.

Prohibited Games and Actions

Game Restrictions: Certain games may not contribute to wagering requirements or may be excluded from bonus play. Details are provided in bonus-specific terms.
Irregular Play: Use of minimum risk betting, hedge betting, or exploitation of software bugs to meet wagering requirements is strictly prohibited. The Operator may void bonuses and winnings derived from such actions.

Policy on Combining Promotions

Single Promotion Policy: Players may not combine multiple active bonuses unless explicitly permitted in the terms of the promotions. Attempts to circumvent this restriction will result in disqualification from all bonuses involved.

Regional Compliance Note: All bonus terms are designed to meet NZ fair trading and advertising standards and comply with obligations under the Malta Gaming Authority license for player protection.

Payments & Withdrawals

Deposit and Withdrawal Methods

Accepted Methods: Casigo-casino on casigo-nz.com accepts deposits and withdrawals via major credit and debit cards, select e-wallets, and cryptocurrencies as listed on the Payments page. Availability may vary by User location.
Account Ownership: All payment methods must be registered in the Player's name. Third-party payments are not permitted and may result in account suspension.

Limits, Fees, and Processing Times

Deposit and Withdrawal Limits: Minimum and maximum transaction amounts apply and are displayed in the cashier section. The Operator may impose additional limits to comply with anti-money laundering regulations.
Processing Times: Deposits are typically processed instantly. Withdrawals are subject to a standard review process and are usually completed within 1-5 business days, depending on method and successful KYC verification.
Fees: Casigo-casino does not charge fees for deposits or withdrawals; however, intermediary banks or payment providers may impose charges beyond the Operator's control.

Refunds and Bonus Funds

Refund Conditions: Refunds are only processed in cases of proven technical error or unauthorized transaction, subject to investigation. Bonus funds are non-refundable and may be withdrawn only after meeting wagering requirements.
Anti-Money Laundering Compliance: The Operator may restrict transactions or request additional documentation to ensure compliance with NZ and MGA anti-money laundering obligations.

Regional Compliance Note: All payment processes are designed to meet NZ financial regulations, including anti-fraud and anti-money laundering requirements. Operator compliance with Malta Gaming Authority license MGA/B2C/991/2023 is maintained in all financial operations.

Limitation of Liability

Operator Obligations: The Operator commits to providing fair and accurate gaming services, using certified software and maintaining system integrity. All game outcomes are determined by random number generators or approved live dealer mechanisms.
Exclusions of Liability: The Operator is not liable for:
- Interruptions, delays, or failures caused by network, hardware, or software malfunctions beyond its reasonable control;
- Losses resulting from User negligence, unauthorized access, or failure to comply with these Terms;
- Any indirect, incidental, or consequential damages.
Maximum Compensation: In no event shall the Operator's aggregate liability exceed the amount of the bet or wager placed in connection with the relevant transaction.

Regional Compliance Note: These limitations are implemented in compliance with NZ consumer law and the Operator's licensing obligations under the Malta Gaming Authority.

Intellectual Property Rights

Copyright and Content: All intellectual property rights in the casigo-nz.com website, including text, graphics, software, trademarks, and logos, are owned or licensed by Two Shepherds Limited or its licensors.
Prohibited Actions: Users may not copy, reproduce, distribute, modify, display, or create derivative works from any content on casigo-nz.com without the Operator's express written consent.
Software Usage: Access to the website does not grant any rights to use the software or intellectual property except as strictly necessary for personal, lawful participation in casigo-casino services.

Regional Compliance Note: All intellectual property notices are enforced under applicable New Zealand and international copyright laws.

Privacy & Data Protection

All personal data collected and processed on casigo-nz.com is handled in accordance with the Operator's Privacy Policy, which is available on the website. By using casigo-casino, you consent to the use and processing of your information as described therein, in full compliance with NZ data protection laws and the requirements of the Malta Gaming Authority.

Changes to Terms

Notification Procedure: The Operator will notify Users of any material changes to these Terms through prominent website banners and/or email communications to registered email addresses.
Effective Date of Amendments: Changes become effective upon publication or on the date specified in the notification, whichever is later.
User Rights: If you do not agree with the updated Terms, you must discontinue use of casigo-nz.com. Continued use constitutes acceptance of all changes.

Regional Compliance Note: Notification and consent procedures are structured in accordance with NZ consumer protection laws and industry best practices.

Termination & Suspension

Grounds for Termination: The Operator may suspend or close accounts in cases of:
- Breach of these Terms;
- Provision of false information or failure of KYC verification;
- Suspected fraudulent or illegal activities;
- Requests by regulatory authorities or in compliance with applicable law.
Procedure: Users will be notified via email of any suspension or closure, including the reason and, where applicable, steps required for reinstatement.
Refund of Funds: Remaining balances (excluding bonuses or winnings from prohibited actions) will be returned to the User, subject to successful identity and payment verification, and compliance with anti-money laundering regulations.
User-Initiated Closure: Users may request account closure at any time by contacting [email protected]. The Operator will process such requests promptly, subject to verification.

Regional Compliance Note: All account actions comply with NZ law and the Operator's regulatory obligations under Malta Gaming Authority license MGA/B2C/991/2023.

Governing Law & Jurisdiction

Applicable Law: These Terms and your relationship with casigo-casino on casigo-nz.com are governed by the laws of New Zealand, except where superseded by mandatory provisions of Maltese law as required by the Malta Gaming Authority license.
Dispute Resolution: In the event of any dispute, Users are encouraged to contact customer support for resolution. Disputes not resolved amicably may be submitted to arbitration in New Zealand or to the competent courts of New Zealand, subject to any mandatory arbitration or dispute resolution mechanisms imposed by New Zealand or Maltese law.

Regional Compliance Note: This section is structured in accordance with NZ legal requirements and international gambling regulatory standards.

Contact Information

Customer Support E-mail: [email protected]
General Enquiries: [email protected]
Website: https://casigo-nz.com
Operator (Legal Department):
- Two Shepherds Limited
- Level G, Office 1/029, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX1120, Malta
- Company Registration Number: C87367

Author: Ruby Thompson