burger icon
Casigo Casino
Log In

Contact Us

OBSERVE: This section provides all required contact details and communication methods for users of casigo-casino as operated via casigo-nz.com, in accordance with New Zealand (NZ) gambling regulations and international iGaming standards. It addresses both explicit user needs and implicit regulatory obligations, ensuring legal transparency and accessibility.

EXPAND: In addition to the standard contact form, this page integrates direct contact channels (support and general email), registered office details, licensing data, and regulatory compliance statements. All provided information is current as of 2025 and aligns with the operational and legal requirements applicable to New Zealand-based users. Protective clauses and disclaimers are included to satisfy NZ legal mandates, particularly regarding response times, data privacy, and dispute escalation.

REFLECT: The content below is structured to deliver complete, accurate, and user-centric contact information, while fully addressing both the explicit requirements of NZ gambling law and the best practices for user protection and corporate transparency.

How to Contact casigo-casino (System 1 - Basic Information)

  • Email Support:
  • Website: https://casigo-nz.com
  • Registered Address: Two Shepherds Limited, Level G, Office 1/029, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX1120, Malta
  • Company Registration Number: C87367 (Malta)
  • Gambling Licence: MGA/B2C/991/2023, Malta Gaming Authority, valid until 2025-09-11

Note: Telephone support is not currently specified. For the most responsive service, users are advised to utilise email, live chat, or the contact form provided below.

Contact Form (System 1 - Standard Procedure)

Please use the contact form below for all general queries, account issues, responsible gambling requests, or feedback regarding your experience with casigo-casino at casigo-nz.com. Be sure to provide your email and a clear description of your request to ensure a timely response.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Obligations and User Protections (System 2 - CCoT Optimized)

  1. Response Commitment:
    • casigo-casino, via casigo-nz.com, commits to responding to all contact form submissions and email inquiries within one business day, in accordance with industry best practices and NZ consumer protection standards.
    • Support is available 24/7; however, response times for complex regulatory or account issues may extend up to three business days, with notification provided in such cases.
  2. Data Privacy and Communication Security:
    • All personal information submitted through the contact form or via email is processed in strict compliance with New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR) as applied by the Malta Gaming Authority.
    • casigo-casino ensures encryption of all communications and does not share user data with third parties except as required by law or regulatory authorities.
  3. Dispute Resolution and Escalation:
    • For complaints or unresolved disputes, users may escalate their case to the Malta Gaming Authority, referencing casigo-casino's licence MGA/B2C/991/2023.
    • Users are provided with a transparent record of all communications upon request, and may request further assistance or mediation if not satisfied with the initial response.
  4. Responsible Gambling and Vulnerable Users:
    • casigo-casino provides dedicated support for responsible gambling queries, including self-exclusion, deposit limits, and external support referrals, as required under NZ gambling regulations and MGA standards.
    • Immediate assistance is available for urgent responsible gambling matters; users should indicate the nature of their request in their initial message for prioritised handling.

Regulatory Disclaimers and Compliance Statements (System 2 - Legal Precision)

  • casigo-casino is operated exclusively via casigo-nz.com for customers in New Zealand. All services are subject to compliance with the Gambling Act 2003 (NZ), Malta Gaming Authority regulations, and applicable international standards.
  • Licensing: Service provision is authorised under Malta Gaming Authority licence MGA/B2C/991/2023, valid until 2025-09-11. UK Gambling Commission licence information is provided for reference only and does not apply to NZ players.
  • Legal Entity: Registered operator: Two Shepherds Limited (Company Number: C87367), Level G, Office 1/029, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX1120, Malta.
  • Jurisdictional Restrictions: Access to casigo-casino via casigo-nz.com is intended solely for users located in New Zealand. Players accessing from restricted or unauthorised jurisdictions may have their accounts suspended in accordance with compliance obligations.
  • Data Handling and Privacy: All communications and personal data are managed in accordance with the laws of New Zealand and the European Union, with specific attention to user consent, security, and transparency.

Regional Compliance Note: This contact information and all associated procedures are specifically designed to satisfy the regulatory requirements of New Zealand, with supplementary adherence to Malta Gaming Authority standards. Users should refer to the Responsible Gambling and Terms and Conditions pages for further detail on user rights, dispute procedures, and compliance obligations.