Responsible Gaming

Responsible gaming is the principle that gambling should always remain a conscious, enjoyable activity, managed within affordable limits. At casigo-casino, accessible exclusively via casigo-nz.com, we are committed to supporting all players in New Zealand with robust tools, clear information, and personal assistance to ensure a safe and controlled entertainment experience at all times.

Risk Awareness

OBSERVE: NZ regulations and international best practices require clear risk communication and early detection of problem behaviors. EXPAND: Legal obligations include educating players about signs of addiction, providing self-assessment, and facilitating early intervention. REFLECT: This section provides warning signs and a scientifically structured self-check tool for player empowerment and harm minimisation.

Recognising Problem Gambling

• Frequent or escalating bets: Placing bets more often or increasing wager size to chase losses.
• Preoccupation with gambling: Regularly thinking about casino games outside of play.
• Difficulty stopping: Unsuccessfully attempting to cut back or quit gambling activities.
• Neglecting important responsibilities: Missing obligations at work, school, or home due to gambling.
• Borrowing or selling possessions: Acquiring funds for gambling through loans or selling personal items.
• Emotional impact: Experience of anxiety, irritability, or depression related to gambling outcomes.

Self-Assessment Test

Consider the following statements. If you answer "yes" to several, you may be at risk and should seek support:

1. I often gamble longer than I intend to.
2. I feel restless or irritable when trying to cut down on gambling.
3. I have lied to friends or family about the extent of my gambling.
4. I rely on gambling to deal with stress or negative emotions.
5. I have needed to borrow money or use savings to gamble.
6. I have tried to win back losses ("chasing losses").

Regional Compliance Note: All risk information is provided in line with NZ Gambling Act 2003 and Health Promotion Agency guidelines.

Limits & Tools

OBSERVE: NZ law and international standards require licensed operators to provide effective player protection tools. EXPAND: Best practice includes configurable deposit and session limits, and "Time-Out" options. REFLECT: casigo-casino offers comprehensive self-limitation features within all player accounts on casigo-nz.com.

Setting Deposit Limits

1. Access your account: Log in at casigo-nz.com and navigate to "My Account".
2. Locate Responsible Gaming: Enter the "Responsible Gaming" or "Limits" section.
3. Choose deposit limit: Select daily, weekly, or monthly deposit restrictions.
4. Enter amount: Input your preferred maximum (e.g., NZD 50 per week).
5. Confirm and save: Review and confirm your limit. The new limit will apply immediately or after your next deposit, as per site policy.

Time Spent Limits and Breaks

• Session timers: Set a maximum daily playtime from your account settings. You will receive notifications as your session approaches the defined limit.
• "Time-Out" breaks: Activate a short-term break (24-72 hours) from the "Responsible Gaming" tools. During this period, you cannot log in or place bets.

Legal Obligation: All limitation tools are compliant with NZ Gambling Act 2003, ensuring player protection and harm minimisation.

Self-Exclusion

OBSERVE: Legal frameworks in NZ and under Malta Gaming Authority regulations require robust self-exclusion, including irrevocable temporary and permanent options. EXPAND: This must be easy to access, with clear consequences explained. REFLECT: casigo-casino ensures transparent, enforceable self-exclusion procedures for all NZ players.

How to Self-Exclude

1. Navigate: Log in at casigo-nz.com and go to "My Account".
2. Select self-exclusion: Open the "Responsible Gaming" section and choose "Self-Exclusion".
3. Choose period: Pick a self-exclusion duration (minimum 6 months, up to lifetime).
4. Confirm decision: Read the terms, confirm, and submit. You may be asked to re-enter your password or confirm via email for security.
5. Support contact: For assistance or questions, email [email protected].

Consequences of Self-Exclusion

• Access blocked: You will be unable to log in, make deposits, or place bets for the entire exclusion period.
• Withdrawals: You may request withdrawal of any remaining balance by contacting support; processing times and verification may apply, as per anti-money laundering regulations.
• Irrevocability: Self-exclusion cannot be reversed or shortened once activated.

Legal Obligation: Self-exclusion is enforced in accordance with NZ and Malta regulations, prioritising player welfare and regulatory compliance.

Support Resources

OBSERVE: NZ regulation mandates the provision of immediate access to local and international support. EXPAND: Industry best practice includes detailed contacts, blocking tool information, and support for families. REFLECT: casigo-casino ensures all players at casigo-nz.com receive confidential, professional help whenever needed.

Local Support - New Zealand

• Gambling Helpline NZ: 0800 654 655 (24/7, English/Māori, confidential)
• Text support: TXT 8006 (free, 24/7)
• Asian Family Services: 0800 862 342 (Mon-Fri 9am-8pm, multilingual)
• Problem Gambling Foundation NZ: 0800 664 262 (Mon-Fri 8:30am-5pm, English/Māori/Chinese)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• International self-exclusion: UK (GamStop), Spain (RGIAJ), Australia (BetStop). NZ players should use in-casino tools as national registry is not available.
• Blocking software: Gamban, BetBlocker - apps to block gambling sites across devices.
• Family support resources: Families 4 Gambling Reform, local support groups, and helplines as listed above.

Confidentiality: All interactions are private and protected under NZ privacy law. Professional, non-judgmental help is always available.

Help for Family

OBSERVE: NZ harm minimisation law recognises the role of family and whānau. EXPAND: Guidance for concerned family members and links to support. REFLECT: casigo-casino supports not only players but also those affected by someone else's gambling.

Supporting a Loved One

• Start the conversation: Approach with empathy, avoid blame, and express concern about behaviours rather than making accusations.
• Encourage honesty: Ask open questions and listen without judgement; let the person know they are not alone.
• Promote support: Suggest seeking professional help and offer to accompany them to appointments or helplines.

Family Support Groups & Next Steps

• Peer support: Join forums and chats such as Gambling Helpline NZ Family Support or Gambling Therapy Family & Friends.
• Professional help: Engage a registered psychotherapist or contact national hotlines listed in the support section.
• Immediate risk: If financial or emotional harm is severe, seek urgent intervention via the Gambling Helpline NZ (0800 654 655).

Operator's Commitment

OBSERVE: Regulatory frameworks require active monitoring and intervention. EXPAND: Operator obligations include behaviour analysis, risk flagging, and proactive outreach. REFLECT: casigo-casino, operated via casigo-nz.com, implements rigorous internal controls to ensure player safety and compliance.

Internal Risk-Check Procedures

• Behavioural monitoring: Analysis of play patterns (e.g., session length, deposit frequency, loss chasing) to detect potential harm.
• Automated alerts: System-generated warnings if risk behaviour is detected (e.g., repeated failed deposits, rapid betting escalation).
• Proactive support: If threshold risk patterns are met, the responsible gaming team may contact the player via email or account message to offer support, information, or initiate self-limitation procedures.

Legal Obligation: All monitoring and interventions are confidential, fair, and in accordance with NZ and Malta regulations. Player welfare always takes precedence, and all actions are documented for regulatory audit.

Updates

OBSERVE: Ongoing compliance requires timely notification of changes. EXPAND: Players must be kept informed via multiple channels. REFLECT: casigo-casino will always notify you of significant updates to responsible gaming policies.

• Email notification: All registered players will receive advance notice of changes via the email address on file.
• Website banner: Important updates will appear as banners or pop-ups on casigo-nz.com.
• Policy review: Players are encouraged to regularly review this page for the latest information.

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: NZ compliance requires easy, direct access to responsible gaming contacts. EXPAND: Multiple channels must be offered, with clear purpose and data integration. REFLECT: casigo-casino provides the following for all support, self-control, and feedback needs on casigo-nz.com:

• Email: [email protected] (Responsible Gaming Department)
• General queries: [email protected]
• Feedback and requests: Use our secure online form in your "My Account" area under "Responsible Gaming" to submit support requests or self-control feedback (available to logged-in users).

All communications are handled confidentially and in accordance with New Zealand and Malta privacy law.